Thomsons Online Benefits and Gilead Sciences are delighted to announce that they won gold in the Best Advance in Compensation and Benefits and/or Payroll Administration award category at the Brandon Hall Excellence Awards 2018!
Brandon Hall Group is an HCM research and advisory services firm focused on developing research that drives performance in emerging and large organizations. The Excellence Awards recognize the best organizations that have successfully deployed programs, strategies and tools that have achieved measurable results. The program attracts entrants from leading corporations around the world.
Thomsons Online Benefits entered the awards in partnership with our client Gilead Sciences, a global biopharma company with over 11,000 employees across 38 countries. With such a large workforce globally, the HR and reward team faced a number of benefits management challenges, including cumbersome paperwork, delays in getting employee issues resolved and low benefits engagement, which all had a direct impact on their employees’ benefits experience. The team also needed to move away from manual data collation towards a more secure way to store and transfer data in order to stay compliant with data protection regulations.
Angela Sim, Director of Worldwide Benefits at Gilead summed it up, “with so many manual touchpoints, there was so much room for error. [Automation is] really key in terms of driving HR excellence, and to address all of the issues we were experiencing.”
Our latest Global Employee Benefits Watch research found that 9/10 organizations are still using spreadsheets to manipulate data, yet when HR teams administer and manage benefits through a single global platform, 70% see a reduction in administration errors. This was true in Gilead’s case. Gilead saw a 42% decrease in employee benefit queries as a result of Darwin’s self-service platform, which allows employees to easily understand and manage their benefits, creating a better employee experience and freeing up their team to work on value-add projects. Employees can easily can see how much they’re covered for, if their dependents are enrolled and who is designated as their beneficiary - all of which were common questions employees used to come to HR with.
By implementing Darwin, they moved all their processes online, eliminating 23 different paper forms. They also digitized 57 different benefit enrolment and management processes. During the first phase of implementation, Gilead saw 268 new benefit enrolees, 2,056 employees logged into the platform, and 35% of employees made 1,200 benefit decisions.
Following news of the award win, Stephen Read CEO of Thomsons, commented:
“What a brilliant accolade, made even better by winning with a client. Gilead have done amazing things with Darwin!”