- Provide the best solutions to employees via e-mail and/or phone, based on our clients’ benefits packages. At times, this may also include contacting the suitable stakeholders – Employer, Provider or other Darwin teams etc.;
- Handle first time resolution Darwin queries;
- Deliver a high standard of quality on all helpdesk tasks;
- Meet and exceed helpdesk KPIs both individually and as part of a team;
- Gradually gain a correct understanding of legislation processes and regulatory changes;
- Support peers in delivering urgent requests and re-prioritization of workload where needed;
- Log all utilization to meet business targets;
- Work closely with your Team Leaders and Quality Assurance Team to meet your objectives and improve based on the feedback received;
- Follow and adhere to a schedule of work that is subject to change dependent on the demands of the business.
Your Experience & Values
- Excellent verbal and written communication skills in both Romanian and English;
- Initiative and dedication to meet KPIs, deliver results and drive improvement;
- High attention to detail and strong problem-solving skills;
- Good social skills, confident in speaking to people and dealing with challenges;
- Accountability of calls and willingness to ensure the best solutions;
- Assertive, ability to challenge processes to achieve a better service and experience to the client;
- Preferred experience in working in a client support environment using a CRM system, as well as in meeting call/e-mail quality targets.
Our PINK Benefits & Culture
- An opportunity to work in a fast growing, innovative company with lots of room for progression
- A fail-friendly environment that encourages learning and initiative
- A yearly budget and the opportunity to build your own flexible benefits package
- Work as part of a geographically distributed team, with colleagues in the UK and Singapore
- Fast-paced, agile work environment and the opportunity to work with our impressive clients
So if you like the look of what you see, and think you could be the perfect fit for us, then take the leap and apply today! Go on, what are you waiting for?