- Develop a close working relationship with the client – this requires a deep understanding of the client’s requirements, team structure, expectations, and preferred way of working;
- Complete scheduled work in line with client’s monthly processing deadlines including client administration, which is subject to change dependent on the demands of the business and our seasonal peak work schedule Issue payroll and provider reports on time;
- Proactively manage client escalations/queries and evidence contributions to the client satisfaction score;
- Maintain client flex scheme and make sure process documentation is up to date;
- Identify and remedy discrepancies within the following;
- Inbound client data files;
- Process scheduling and any changes that occur from the standard operation;
- Outbound data files (payroll, provider info, P11d);
- Suggest client process and delivery improvements to ensure productivity is maintained and efficiency met;
- Manage the implementation of legislative change and define best practice in line with the client internal requirements;
- Liaise with other teams at Darwin, such as the Group risk, Health & Wellbeing, and Solutions Delivery teams to resolve client queries.
Your Experience & Values
Our Benefits Administration Associates are passionate about delivering a high-quality service. We want people with the confidence to guide both internal and external stakeholders in order to coordinate process efficiencies and support our clients in the use of our market-leading software.
- Adaptable communicator, facilitator, and problem solver
- Excellent written and verbal communication skills in Romanian and English
- High attention to detail
- Ability to multi-task and prioritize time effectively
- Ability to work calmly in a pressured environment
- Thrives in a client-facing role
- Intermediate Microsoft Word and Microsoft Excel skills, some knowledge of Microsoft PowerPoint
Our PINK Benefits & Culture
- An opportunity to work in a fast-growing, innovative company with lots of room for progression
- A fail-friendly environment that encourages learning and initiative
- A yearly budget and the opportunity to build your own flexible benefits package
- Work as part of a geographically distributed team, with colleagues in the UK and Singapore
- Fast-paced, agile work environment and the opportunity to work with our impressive clients