Benefits Administration Associate

Our Mission & Vision

Darwin is Changing Benefits for Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast paced, ambitious, people focused and on a journey to dominate the global benefits market.

We are in the midst of one of the most exciting times in the company’s history and while we are already recognised as the global leader in our industry, we will not become complacent. We continue to work to revolutionise the market and our PINK people are what makes this possible. We are passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’ and to ‘challenge everything and deliver excellence’ are part of our unique culture. This is the PINK glue that binds us.

It is time for Darwin to continue its success. We truly believe that using our platform and products can impact and improve people’s lives. In fact, more than 2 million people are already using our platform. That’s a lot of people enjoying their flexible benefits!

Join us on our journey and take the next step in your career.

 

The Team

The Darwin Administration Support Team predominantly deals with the day-to-day technical support for our clients in their use of Darwin, and owns our clients’ administration when they outsource this service to Darwin.

 

 

The Role & Your Mission

The Benefits Administration Associate will help to support a portfolio of clients, assisting the management of their day to day needs and use of Darwin, as well as performing administrative tasks when clients decide to outsource payroll and provider processes to Darwin. The role will focus on ensuring that administration from Darwin supports the delivery of the clients benefit package in an efficient way, as well as supporting the client to answer any individual queries raised by specific employees or 3rd party providers. The Benefits Administration Associate should have an understanding of the company strategy and the importance of their role in achieving the company targets and client satisfaction scores. You will ensure we put the client at the center of what we do and delivery ‘right first time’ to our clients.

  • Develop a close working relationship with the client – this requires a deep understanding of the client’s requirements, team structure, expectations and preferred way of working;
  • Complete scheduled work in line with client’s monthly processing deadlines including client administration, which is subject to change dependent on the demands of the business and our seasonal peak work schedule Issue payroll and provider reports on time;
  • Proactively manage client escalations / queries and evidence contributions to the client satisfaction score;
  • Maintain client flex scheme and make sure process documentation is up to date;
  • Identify and remedy discrepancies within the following;
    • Inbound client data files;
    • Process scheduling and any changes that occur from the standard operation;
    • Outbound data files (payroll, provider info, P11d);
  • Suggest client process and delivery improvements to ensure productivity is maintained and efficiency met;
  • Manage the implementation of legislative change and define best practice in line with the client internal requirements;
  • Liaise with other teams at Thomsons, such as the Group risk, Health & Wellbeing and Solutions Delivery teams to resolve client queries.

 

Your Experience & Values

Our Benefits Administration Associates are passionate about delivering a high quality service. We want people with the confidence to guide both internal and external stakeholders in order to coordinate process efficiencies and support our clients in the use of our market leading software.

  • Adaptable communicator, facilitator and problem solver
  • High attention to detail
  • Ability to multi-task and prioritize time effectively
  • Ability to work calmly in a pressured environment
  • Thrives in a client facing role
  • Intermediate Microsoft Word and Microsoft Excel skills, some knowledge of Microsoft PowerPoint
  • Microsoft Word, Microsoft Excel and Microsoft PowerPoint skills (Min. Beginner)
  • Previous experience working with the Darwin platform (-1 Year)
  • Preferred Client facing experience of up to 1 year

 

Our PINK Benefits & Culture

  • An opportunity to work in a fast growing, innovative company with lots of room for progression
  • A fail-friendly environment that encourages learning and initiative
  • A yearly budget and the opportunity to build your own flexible benefits package
  • Work as part of a geographically distributed team, with colleagues in the UK and Singapore
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients