Associate Quality Governance Specialist

 

As Associate Quality Governance you will be involved in all the steps of the client journey of easy and medium projects, making sure that all quality gates are met and you will need to have a good understanding of the project lifecycle, constantly monitor the end-to-end process flow, in order to ensure all stakeholders are aligned and the quality of the project meets the end user expectations.

 

The role and your mission:

Darwin™ and Project Lifecycle Knowledge:

It is expected that the Associate Quality Governance Specialist has a good understanding of Darwin™ capabilities and projects flow and makes sure the quality gates are met in order to assure the quality of the product delivered.

  • Check that the project has been updated in line with the timescales and with the correct information;
  • Check that the Project Milestone/Delivery dates are based on workload and capacity;
  • Check if the UAT issues are in scope and if they can be completed in time;
  • Flag if some of the UAT issues need to be raised as separate change requests;
  • Review if the checklists were completed on time and correctly;
  • Attend huddles for projects and proactively highlight any possible risks;
  • Be involved in process and project review meetings;
  • Be involved end-to-end in projects, in order to ensure a quality end result.

Internal processes:

It is expected that the Associate Quality Governance Specialist learns and applies the processes used in Solution Delivery:

  • Understand the QA Governance model and make sure its requirements are met at the team level and develops into a QAG ambassador;
  • Good understanding of the ID3/DDM methodology;

Internal tools usage:

It is expected that the Associate Quality Governance Specialist learns how to use the internal tools available in Solution Delivery:

  • Is able to use internal work tracking tools, learning and time logging activities;
  • Is able to use internal tools for Incident monitoring and compliance.

Communication:

It is expected that the Associate Quality Governance Specialist communicates effectively with all stakeholders he/she interacts with.

  • Good verbal and written communication;
  • Willing to accept constructive feedback;
  • Actively involved in defects & incidents analysis and team meetings;

Growth/Development

It is expected that the Associate Quality Governance Specialist is constantly seeking ways of self improvement with support where necessary.

  • Proves responsibility for own development: keeps objectives tracker up to date, identifies training sessions that might be useful for current role and responsibilities;
  • Seeks out opportunities for developing new skills by reaching to senior members of the team to provide advice on how these can be achieved;

Utilization:

  • Client work utilization: 85%;
  • Remaining utilization: 15% to be used for internal meetings, trainings within Darwin, knowledge sharing, providing ad hoc support for other collages;

What skills & values you will bring:

  • Quality Management at project level;
  • Communication management;
  • Relationship management;
  • Proactivity;
  • Responsibility;
  • Accountability;

Our PINK benefits and culture:

  • An opportunity to work in a fast growing, innovative company with lots of room for progression;
  • A fail-friendly environment that encourages learning and initiative;
  • A yearly budget and the opportunity to build your own flexible benefits package;
  • Work as part of a geographically distributed team, with colleagues all around the world;
  • Fast-paced, agile work environment and the opportunity to work with impressive clients.