A career with Darwin

Here at Darwin we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Our benefits

Working in the Employee Benefits industry, we have a unique advantage when it comes to creating
our own reward package, so you can rest assured that you’ll be gaining access to the best deals
and advice on the market to keep you and your loved ones happy and healthy.

Finance
In addition to a competitive salary, pension matching and various insurance options, we aim to provide you with peace of mind when it comes to your financial wellbeing. That’s why we invest in financial education tools so you have the knowledge you need to make the best decisions – whatever your circumstances.
Health
Now more than ever it’s important to look after ourselves: physically and mentally. Upon joining Darwin you’ll have access to a range of virtual fitness classes and health benefits to support all your health and wellbeing needs. You’ll also gain access to a free, confidential mental health platform for you and a loved one!
Lifestyle
Our lifestyle benefits include shopping discounts, long service rewards and a Spending Pot - which can be spent on a variety of categories. We know the most valuable commodity is time, so we also support Flexible Working and additional leave for your birthday and moments that matter (like buying a new puppy!)

Our 'Pink' culture

For many Pink is just a colour, but for Darwin People it means so much more.

Pink is the word we use to describe the intangible quality or ‘essence’ of a Darwin Person, and our culture – it’s the amalgamation of everything we do and stand for. It’s not easy to put into words because it’s just who we are and the feeling and experience we create for the people who work with us.

Change benefits. For good.

Our purpose is clear: to 'Change benefits. For good.’, and it drives everything we do. It drove us to create Darwin – the platform that transformed the benefits management and communications market – ensuring employees all over the world can access the support they need from their employer in the moments that matter to them. Our purpose is what keeps us innovating and pushing the market and ourselves to do more, to do better. So when we say ‘for good’, we mean for the good of our clients and their employees, we mean for the good of our people who are helping us on this journey, and we mean for good in perpetuity.

Our core values

It doesn’t just matter what you do, it matters how; and that’s why we have a strong set of core values. We’re not perfect (who is?!) but that’s the beauty of a Darwin Person, they’re always open to learn, challenge, improve, collaborate, innovate and have fun along the way. That’s because of our core values: Challenging Everything, Delivering Excellence, Being Brilliant Together and Maximising Potential.

What they mean to us

We created our values over 12 years ago, from workshops with our people and clients – many of whom are still with us today. Unlike some companies, they aren’t just written on the wall for people to walk past (well, ours are actually – in neon pink lights!) but the point is they’re so much more than decoration, or to tick a corporate box. They really mean something to us. We hire, reward and recognise our people on our values because they’re the foundation on which we built our culture. And no matter where you are in the world, we’re all under the same Pink umbrella. We celebrate our differences, and we come together in how we all live our values so that everybody can thrive.

What our people say about working at Darwin

James Akers

Director of Product Management

To put it simply, my role is to help shape the evolution of Darwin. To do this, it’s important that I understand customers’ reward schemes and needs. The global reach of Darwin and the possibilities it brings to streamlining reward schemes at a local and global level is something that makes coming to work every day exciting. With Darwin our clients are easily able to get analytics that bring transparency to benefit costs whilst measuring engagement and return on investment.

Andreea Bindea

Helpdesk Team Lead

I am a team leader in the Helpdesk team. We are the first point of contact in Thomsons for our client’s employees. We ensure that they have a great experience of Darwin, helping them out whenever they get stuck. Today, employee benefits are such an important part of everyone’s lives and we’re committed to getting it right the first time - all over the world. Speaking 5 languages is a great asset in my line of work, my favorite one is English!

Anindita Biswas

Senior Technical Business Analyst

It’s crucial that I understand the customers’ business needs so I can translate them into technical requirements. I love analyzing different employee benefit markets that are in our customers’ roadmaps and empowering them with the insights specific to each market. Three characteristics which make Thomsons unique: 1. Dedication to keeping clients and their satisfaction a top priority 2. Excellent company culture that respects a healthy work-life balance 3. Continuous innovation and a desire to be the best employee benefits software developer

Oana Costea

Delivery Manager

I manage Darwin configuration projects, providing tailored solutions for our customers. Every day is a challenge, whether it’s branding complex campaigns or finding solutions for tricky benefit flows. Organization and positive thinking are the two qualities that help me deliver on time and at the standard that both Thomsons and our customers expect. The thing I really like about working for Thomsons is having the opportunity to interact with clients and colleagues, all over the world.

Our community

We are passionate about giving back to our community! Our charity initiative Pay It Forward is based on a simple premise: asking someone to repay your kindness by doing a good deed for someone else. 

Most importantly we aim to do right by our people, clients and anyone else we may interact with. One of the ways we do this is by educating our people on modern slavery so that they can be aware of the issues surround it and let us know if they suspect there may be any form of slavery going on in our supply chain. We stand firm against all forms of modern slavery and regularly vet our suppliers to ensure they share our ethics on this issue. For more information, please click here. We also aim to be kind to our planet by working with charities and suppliers who share our love for sustainability.

Pay it forward

All Darwin People globally are encouraged and empowered to get involved in a wide range of charitable activities from sporting events to baking to volunteering. Each year we aim to top our fundraising efforts by selecting a new charity together and coming up with an exciting challenge that everyone can get involved with. Whether it’s partaking in our annual challenge or something more personal, all our people are offered an additional day’s leave for fundraising or volunteering, and charity matching.

Join the Pink revolution!

Come join us!

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Benefits Administration Associate

As a Benefits Administration Associate, you will also be closely working with our project delivery team to transition clients from project launch to business as usual servicing, and together with our Account Managers – keeping a close client relationship and maintain / improve our client satisfaction scores.


 Job location: Romania    Posted: 13 AUG 2020


Application Support Analyst- L3

As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect. You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.


 Job location: Romania    Posted: 19 NOV 2020


Instructional Designer

DARWIN is a SaaS provider of global employee benefits and employee engagement software. It is a wholly-owned subsidiary of Mercer, a global consulting leader in advancing health, wealth, and career. Mercer is a wholly-owned subsidiary of Marsh & McLennan Companies (NYSE: MMC). DARWIN’ award-winning platform, Darwin™, is the global market leader for automated employee benefits administration. With over 1 million worldwide users, Darwin™ connects employees with their benefits in over 86 countries and 24 languages. DARWIN has received 105 industry awards, including the prestigious Brandon Hall Group gold award for Best Advance in Rewards and Recognition Technology in 2015. Mercer and DARWIN combine world-class consulting and broking with innovative technology that is driving transformation in the way that benefits are designed, communicated, and administered.


 Job location: Romania    Posted: 10 NOV 2020


Client Success Manager

At Darwin, it is part of our DNA to put our clients at the center of everything we do. We are a high performing, resilient team working with some of the world’s best-known brands. We are the voice of the client internally at Darwin. This role will involve both managing a small portfolio of clients and supporting Lead Client Success Managers to deliver to each client the operational success plan.


 Job location: Romania    Posted: 19 NOV 2020


Graduate Configuration Engineer

Configuration Engineers are responsible for creating the business logic that drives Darwin™, using Darwin Configuration Language (DCL*). Templates written by Configuration Engineers will be used to standardize and simplify the implementation of client schemes across the globe. (* The Darwin Configuration Language (DCL) is a proprietary configuration tool, developed in Thomsons. This is used in Darwin 4.0 to create the basic building blocks of our platform (benefits, client schemes and interfacing). There is no expectation that anyone applying for the role will have any background or prior knowledge of DCL syntax).


 Job location: Romania    Posted: 13 AUG 2020


Darwin Analyst - L1

As a Darwin Analyst you will resolve technical queries within SLA and to a high level of quality. You will understand & own the incident management process in BAU. You will also collaborate with the Client Manager to enhance the client relationship and maintain/improve the client satisfaction scores. You will also monitor trends and recommend improvements to promote self-service, user enablement and product efficiencies. For this role, you will work in 2 shifts: 3 consecutive weeks 9AM- 6PM, followed by 1 week 6 PM- 3 AM (1h lunch break included). You will be working from home during night shifts. The infrastructure that will support you in your role will be provided by Thomsons (laptop, cell phone).


 Job location: Romania    Posted: 13 AUG 2020


Client Support Associate

As a Client Support Associate, you will be working within the Client Team, specifically within the Helpdesk Team. Our Helpdesk is an employee-focused customer service team, which responds to the needs of our clients’ employees through e-mail & phone with the purpose of delivering a consistent and excellent experience.


 Job location: Romania    Posted: 18 AUG 2020


Incident Coordinator

As an Incident Coordinator, you will be working within the Managed Services Team, as part of the Incident Management team. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged and people are passionate about their work.


 Job location: Romania    Posted: 31 JUL 2020


Principal Consultant

The Principal Consultant position is a pivotal role across Solutions Delivery that will help define, plan and execute the implementation and/or in life services aligned to the on-going Darwin business plan. This position with the specific purpose of managing client portfolios for programs and projects, as well as on going in life change services; providing the focus and innovation to bring world-class delivery management service thinking through into practical solutions, processes & practices that can guide clients to best business value.


 Job location: UK    Posted: 5 AUG 2020


Operations Specialist

The Provider Automation team is re-engineering the way we collect, rationalise, and document carrier/provider product configurations to enhance scalability, repeatability, and a superior client/user experience. The team is also responsible for establishing a standard approach for automating data exchanges between Darwin and the vast provider network. With the introduction of API/web services and the removal of flat file exchanges, we will have fully transformed the way we do business!


 Job location: Romania    Posted: 2 SEP 2020


Senior Billing Specialist (12 MFTC)

We are looking to recruit a fantastic Billing Specialist to work alongside the other billing associates and the team lead. The successful candidate will be responsible for billing SaaS and implementation for UK and Global clients, maintaining accounting systems and collection of debtors. This role involves working in a fast-paced, dynamic and creative environment, and working with the wider finance team.


 Job location: UK    Posted: 17 SEP 2020


Pod Lead in Solutions Delivery

This role is part of the Solutions Delivery Team, working closely with Team Manager and other Pod Leads overseeing a full end to end Darwin solution is delivered on a project, using the Darwin delivery methodology at a pod level.


 Job location: Romania    Posted: 29 SEP 2020


Operational Excellence Quality Lead

The Quality Lead is accountable for Darwin Services Quality Framework ensuring that we have a proper governance structure in place across all teams to meet the expected quality standard in our project deliveries and services to our clients. The framework will lay out a set of defined processes and quality gates to be executed by each team including the operating principles, quality measures, and reviews.


 Job location: Romania    Posted: 16 OCT 2020


Legal Counsel - Client Success (London)

You will be working in the Legal Department, a small collaborative and proactive team, providing legal advice on a broad range of issues across the business with the primary focus being commercial contracts, risk management, intellectual property rights, data protection compliance (including the GDPR) and IT matters (including the Cloud).


 Job location: UK    Posted: 4 NOV 2020


Darwin eLearning Content Producer

Working within the Darwin Enablement team you will create engaging eLearning content and resources on our software Darwin. The content will be used by a wide range of end-users and be a key part of our onboarding process for People, Clients and Partners.


 Job location: Romania    Posted: 10 NOV 2020


Can’t find what you’re looking for? Get in touch

Darwin we’re always looking for the boldest and brightest talent in the industry. If you want to talk to us about other potential roles or find our more about our open vacanies just drop us a line.

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Darwin helps organisations achieve their benefits, people, and wider business goals by increasing engagement, streamlining administration, controlling cost and reducing risk. And your employees are able to access and engage with their benefits wherever they are in the world.

 

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